Matthias Speicher
DEEN

Methods

Tools from my practice.

The way I tick, think, and work. Each came out of real customer work, and only the ones that kept holding up earned a name.

Trust-Friction FrameworkWhy trust is the real KPI of charging infrastructure, and how it leads to repeat visits, utilisation, and profitability.Read the framework →Built for the EverydayWhy products are bought for the exception and judged in everyday use, and the tools for finding friction before the customer does.Read the series →